The Invisible Clinic
Treat and educate mental health with NO SHAME
The Invisible Clinic is an architectural project with the functions of a therapy center and museum. Besides the project's architectural design, user research is a massive part of the project. Many design features are inspired by their specific concerns and needs, hoping to solve these issues architecturally. More importantly, I believe this project is a good combination of user-oriented research and design thinking.
How UX is shown in this project?
The project has two significant target populations: the patients who will use the clinic and the visitors who will visit the museum. I use Internet Folklore studies and interviews to understand both groups and dig out their problems. Especially for the patients, they face enormous stigma and mental resistance to reaching therapy which is essential for their recovery. Therefore, the clinic is designed to hide inside the museum and blur people's identities in the buildings to stop people from judging the patients. The user journey is critical as well. There are mainly two journeys inside the clinic, one being the patient journey, the other being the visitors.
The challenge of the design for the trip is that the ambiguity of the paths should be maintained, but no confusion should be made for users. The solution is to apply different entrances in multiple locations and use the crossing of walls to create covert admissions for patients.
The challenge of the design for the trip is that the ambiguity of the paths should be maintained, but no confusion should be made for users. The solution is to apply different entrances in multiple locations and use the crossing of walls to create covert admissions for patients.
